PERU TOUR OPERATOR

Epic Adventures | The Real Local Experiences | Specialist in Small Groups
OUR TERMS & CONDITIONS

BOOKING  TERMS & CONDITIONS

Applicable to all bookings made on or after 1st January 2024

We are Andean Great Treks. These terms and conditions (the “Agreement”) describe what you are legally entitled to expect from us when you purchase travel related services through us in Cusco, in addition to your obligations as a customer. The terms “we”, “us” and “our” refer to Andean Great Treks. The term “you” refers to the customer visiting our website, booking a reservation through us or otherwise using our services. Your booking is with Andean Great Treks E.I.R.L with registered number 11144713 at SUNARP, and single taxpayer registration SUNAT 20564241483 in Peru and registered address at 2nd Floor- Of. 02, Marques street 250, Cusco (“we”, “us”, the “Company” or “our”).

These booking conditions only apply to the trip arrangements which you book with us in Peru and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “trip”, “booking”, “contract” or “arrangements” mean such trip arrangements unless otherwise stated. References to “departure” mean the start date of these arrangements.

You enter into a booking with us when we issue our Booking Confirmation. If you then cancel, there will be cancellation charges. Initially this may only be a deposit, but can go up to 100%.

You can make changes to your booking in certain circumstances. We make a charge for this. We can change and cancel your booking.

We are responsible to you for providing your holiday but there are legal limits.

Adequate and valid travel insurance is compulsory for all our travellers and it is a condition of accepting your booking that you agree you will have obtained adequate and valid travel insurance.

Please read the full terms below for more information and for other important rights and obligations.

1.-  ABOUT YOUR TOUR BOOKING

A booking will exist as soon as we issue our booking confirmation (the “Booking Confirmation”). This booking is made on the terms of these booking conditions. The person making the booking (the “lead name”) must be 18 years old or over and when you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. We may transfer your booking to another company in our group, but this will have no effect on your holiday arrangements

Whether you book alone or as a group, we will only deal with the lead name in all subsequent correspondence, including changes, amendments and cancellations. The lead name is responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking and for passing on any information regarding the booking or any changes made in relation there, to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations.

When you receive the Booking Confirmation and your travel documents, please check the details carefully and inform us immediately if anything is incorrect. Names on travel documents must exactly match those in your passports. Unless we are responsible for the mistake, we will not accept liability if a rail company or other supplier refuses boarding because the name(s) shown in your passport differ from those on your ticket. If there is an obvious error on the Booking Confirmation, we reserve the right to correct it as soon as we become aware of it, but will do this within 7 days of issuing the Booking Confirmation or, if your departure is within 7 days, no later than 24 hours before you go. Travel documents will be sent or emailed to you (to the address given to us by the lead name at the time of booking) approximately 2-3 weeks before your departure, and will not be issued unless payment of the due balance has been received.

We may not be able to confirm some of our ground arrangements straight away (e.g. bespoke accommodation, tours etc.). In these instances, we may issue a Booking Confirmation. However, a contract for arrangements that have not been confirmed on that Booking Confirmation will only be made when we have sent you written confirmation that those additional arrangements have been completed. If there is any change to any of the details discussed at the time of booking, before the Booking Confirmation is issued, we will notify you promptly of any new or changed details, including a change to the total price (if any). If any detail on the Booking Confirmation is not correct tell us or your travel agent immediately.

For those holidays where an additional local payment is required this will be confirmed to you. A local payment is a portion of the holiday cost which must be paid directly to the local representative as instructed. If the price of your holiday includes a local payment this must be paid in the currency specified. Please note that your holiday price will not be considered to have been paid in full until the local payment has been made. Tourist taxes, resort fees or similar that are charged locally may be implemented or changed without prior warning. We do not accept responsibility for these costs, which must be paid by you and are not included within your holiday price.

All clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen holiday as described in the trip notes applicable to your relevant tour (the “Trip Notes”). By booking an Andean Great Treks tour you acknowledge that this is an active holiday which may test your physical ability and may consist of strenuous and demanding activities. You are therefore responsible for ensuring you are aware of the nature of the associated activities and physical requirements before you book. By confirming your booking you acknowledge that you have the appropriate levels of ability, fitness and good health to safely participate in the tour. Your personal safety is of paramount importance to us and therefore it is imperative that you advise us at the time of booking of any condition, medical or otherwise, that might affect your or other people’s enjoyment of the trip. This should include, but not be limited to, any special dietary requirements (including, for example, allergies) and any reduced mobility affecting you or members of your booking. Please contact us by email at [email protected] to discuss any such requirements.

All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. In the unlikely event of an administrative error leading to an incorrect price being displayed, we reserve the right to correct it (including after a booking has been confirmed). Offers are not combinable unless expressly stated and may be withdrawn at any time. All quotations are provisional until confirmed in writing on your Booking Confirmation. Before you make a booking we will give you the up-to-date price of your chosen holiday including the cost of any supplements, upgrades or additional facilities which you have requested.

When the price per person is dependent on the number of people in the accommodation and the number of people changes, the price will be recalculated based on the new party size. Any increase in price payable is not a cancellation charge. A separate cancellation charge will be levied in respect of bookings cancelled. A new Booking Confirmation will be issued as appropriate on which the cancellation charge will be shown.

No unaccompanied minors (those under 18 years of age) can be accepted, however (a) minors aged between 9 -17 years may accompany their parents on tours designated as family adventures.  The trip notes for our family adventures provide more information about the ages which the trip is considered suitable for.  (b) older teenagers may be allowed to join group tours provided they are accompanied by a parent or guardian who accepts full responsibility for them. (c) minors aged between 10 and 17 may accompany their parents on certain tours designated as Mountain holidays or Voyages.

Tours designated as family adventures are available only to those parties travelling with at least one child under the age of 18 at the time of travel.

Dates and itineraries shown for tours departing after 1 January 2024 are indicative only and subject to change.

2.- PAYING FOR YOUR HOLIDAY AND INSURANCE

You may be required to pay for any non-transferable and non-refundable items such as National Park entrance fees and Permits, and in some cases for accommodation and services at peak times of travel or where accommodation and spaces are limited. You will be advised of all such charges due at the time of booking and before your booking is confirmed. You may also be required to pay for any non-transferable and non-refundable items, such as special air fares, tickets or entry permits and any other applicable supplements due, at the time of booking and they may be non-refundable in the event of cancellation.

Adequate and valid travel insurance for your chosen itinerary is compulsory for all travellers and it is a condition of accepting your booking that you agree you will have obtained adequate and valid travel insurance. We recommend you take out insurance as soon as your booking is confirmed.

We recommend you take out insurance as soon as your booking is confirmed. You are strongly advised to insure yourself against any possible risk that may occur and in particular to ensure that you have sufficient insurance in respect of dependent relatives and force majeure events. You are required to carry proof of insurance with you.

The payments made through our website are configured for both credit or debit cards and also through Paypal. These payments are subject to a 5% charge, which is assumed by the client. Regarding your balance  that will be paid upon arrival in Cusco, you can pay it in cash either in American dollars or euros. If you are paying by card, it has a 5% charge. Paypal payments are no longer accepted for your balance once you have arrived in Peru. Please if you have any questions or queries about payment methods, send a message via WhatsApp to the number +51-981488207.

 PAY WITH CREDIT CARD

Instructions to pay online with Visa, Master Card, American Express, JCB card

We connect with Izipay to accept card payments online. All your card information is processed through the SSL protocol with the international card security standard. Your card information will not be stored in our system (merchant) but in Master Card or Visa with the international security standard.

Once you have received your order via a link, check the Order information. If all the information is correct, read and accept the Terms and Conditions before clicking to pay. You will be redirected to Izipay to pay us online with Visa, Master Card, American Express and JCB Card.

Note: In some cases, your transaction may not be successful due to:

– Incorrect card information

– There is not enough credit balance (daily or monthly)

– Your card has not been activated for online payment. You must contact the issuing bank to activate the card.

In case you enter the correct card information but did not receive the transaction result from the payment gateway or from us. Please do not try to make any other payment. Contact us to obtain the result of the transaction and the order confirmation (Email: [email protected])

a – Deposit: A deposit of 30% of the total value is required by credit card at the time of confirmation of your reservation. Once the deposit of your reservation has been made, it is agreed that you have read, understood and accepted all of our Terms and Conditions.

b – Remaining balance: The remaining balance of the tour value (70%) will be paid upon arrival.

  • Regarding groups (more than 9 people), 100% payment has to be made 30 days in advance, otherwise it will be cancelled.
  • In case of groups going to Machu Picchu or Inca Trail 100% payment is necessary 40 days in advance of the reservation. 100 days before in case of a charter.
  • Once a payment for a tour to Machu Picchu or Inca Trail is made and a cancelation or modification occurs, there will be a penalty charge of 100% of the total price.
  • All the balance Payments that will be paid at your arrival to Peru in our travel Offices  Cusco, is possible done with any credit or debit card, plus a fee of 5% as well. Or you can pay in USD dollars in cash.

Any deposits from you are non-refundable. Payment of a deposit enables us to hold a reservation for you but does not guarantee the price. The price can only be guaranteed once we receive full payment and other travel documents have been issued, subject to any terms and conditions of the Supplier. We will advise you of the date that full payment is required. Upon your provision of your payment information, you are authorizing us to make the payment arrangements with the corresponding Suppliers.

To make a booking please follow the procedure shown on our website or ask to our chat online. The relevant application form needs to be completed by each person travelling.The completed booking form must then be sent to us together with the payments referred.

Where we have already confirmed the availability of your chosen arrangements and you book within any applicable time limit for doing so, your booking will be treated as firm and a contract between us will come into existence as soon as we receive your completed application form and your deposit. We will then send you a receipt for all payments made and our invoice. Where we have not confirmed availability, your booking will be treated as firm and a contract between us will come into existence when we despatch our invoice to you. Where you book through our website without prior confirmation of availability, any electronic acknowledgement of your booking is not a confirmation of it. Please check your invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the invoice or any other document appears to be incorrect or incomplete.

3.- IF YOU CANCEL YOUR RESERVATION WITH US

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the lead name or your travel agent must be received at our offices or received by email at the following address [email protected]. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows (see also the exceptions below):

Notes (i) Your reservation deposit is non-refundable; (ii) If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges; (iii) as stated, certain travel arrangements are non-refundable and are subject to higher cancellation charges and could incur a cancellation charge of up to 100% of that part of the arrangements from the moment the booking is confirmed.

a. For Train tickets, Packages or Tours to Machu Picchu and Inca Trail

Reservations Type 50% penalty 75% penalty 100 % penalty
Individuals (from 1 to 9 passengers) From the confirmation time until 70 days* before the service From the confirmation time until 21 days* before the service From the confirmation time until less than 10 days* and No Show

 

Reservations Type 50% penalty 75% penalty 100 % penalty
Groups (from 10 to more passengers) From the confirmation time until 70 days* before the service From the confirmation time until 21 days* before the service From the confirmation time until less than 10 days* and No Show

* Prior to the date of service

* For return of train tickets will need the following documents: passport (via scan), proxy letter to Andean Great Treks, authorizing act on your behalf to the railway company. These documents must be sent within 24 hours of canceled train ticket.

b. For other tours that are not Machu Picchu or Inca Trail

Reservations Type Without penalty 50% penalty 100 % penalty
Individuals (from 1 to 9 passengers) Until 7 days* before the service Until 3 days* before the service Less than 3 days* and No Show
Groups (from 10 to more passengers) Until 10 days* before the service Until 5 days* before the service Less than 5 days* and No Show

* Prior to the date of service

In addition to the cancellation terms and conditions of our Supplier(s), our standard fees will apply as may be outlined on your receipt or booking confirmation. We need to receive from you your original voucher before any applicable refund can be considered. If you decide to cancel arrangements before the balance due date, any deposits paid are non-refundable.

If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.

You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund.

For the purposes of these terms and conditions “unavoidable and extraordinary circumstances” are events that neither we nor the suppliers of any service(s) in question could, even with all due care, foresee or avoid and include, without limitation; war (whether actual or threatened), civil unrest, riot, strife, terrorist activity and/or its consequences or the threat of such activity, health risks, infectious disease, epidemics and pandemics and government measures to combat such outbreaks, riot, the act of any government or other national or local authority or the act of any airport, port or river authorities; flight or other travel restrictions imposed by any government, regulatory authority or other third party; industrial dispute, sanctions, lock closure, natural or nuclear disaster, fire, flood, volcanic eruption, chemical or biological disaster and all similar events outside our or the concerned supplier’s control.

4.- IF YOU CHANGE YOUR BOOKING

If, after our Booking Confirmation has been issued, you wish to change your travel arrangements in any way, for example, your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the lead name or your travel agent. You will be asked to pay an administration charge, and any further cost we incur in making this alteration (including those charged by third party suppliers who provide the component parts of your booking).  You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing at least 10 days before departure provided that the new lead passenger accepts the transfer and these booking conditions. Both you and the new traveller are responsible for paying all the costs we incur in making the transfer. Please bear in mind that certain airlines and other transport providers treat changes as a cancellation and charge accordingly, up to 100% of the cost for that part of the arrangement. Where applicable these charges will be passed on to you.

5.- IF WE CANCEL YOUR BOOKING

We reserve the right to cancel your booking. We will not cancel less than 4 weeks before your departure date, except for unavoidable and extraordinary circumstances (as defined in clause 3), or failure by you to pay the deposit and/or final balance, or because the minimum number required for the package to go ahead hasn’t been reached. The minimum number required will be provided to you in the Trip Notes.  If the minimum number had been reached but we experience late cancellations by other clients which means that the minimum number is no longer met, we reserve the right to cancel a tour 20 days before the start of the package.

If your holiday is cancelled you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value).

6.- RELEASE OF LIABILITY, ASSUMPTION OF RISK AND INDEMNIFICATION AGREEMENT

All participants must sign the following Release of Liability, Assumption of Risk and Indemnification Agreement. A copy of this form will be included in your confirmation packet.

6.1 TRIP AND ASSOCIATED RISKS – I have chosen to participate in the above referenced trip (hereinafter referred to as “the Trip”), which is organized by Andean Great Treks (hereinafter referred to collectively as “ANDEAN GREAT TREKS”). I understand that:

The Trip involves activities that are inherently hazardous, including those described in the separate document for the Trip, “Activity Level and Risks & Hazards,” which has been provided to me and which I am also signing and returning; During the Trip, I may be exposed to dangers and hazards, including equipment failures and negligence by others;

As a consequence of these risks, I may be seriously hurt or disabled or may die from the resulting injuries, and that my property may also be damaged; Hospital facilities, qualified medical care, and emergency medical evacuation may be limited or unavailable during portions of the Trip and, where available, may be expensive; and

Andean Great Treks  assumes no responsibility for providing medical care during the Trip, and I will have to pay for any medical care and/or evacuation that I incur. In consideration of the permission to participate in the Trip, I agree to the terms contained in this document.

6.2 ASSUMPTION OF THE RISKS – I hereby freely assume the above mentioned risks and any harm, injury or loss that may occur to me or my property as a result of my participation in the Trip-including any risks caused by the negligence of Andean Great Treks, its employees and officers, its contractors, and other trip participants.

6.3 WAIVER AND RELEASE OF LIABILITY I hereby WAIVE AND RELEASE ALL LIABILITIES, CAUSES OF ACTION, CLAIMS AND DEMANDS against Andean Great Treks, its employees, officers, directors, vendors and contractors (“Released Parties”), where such LIABILITIES, CAUSES OF ACTION, CLAIMS AND DEMANDS arise in any way from any injury, death, loss or harm (whether foreseen or unforeseen) that occur to me or to any other person or to any property during the Trip or are in any way related to the Trip. This release includes, but is not limited to, claims for the negligence of the Released Parties and claims for strict liability for abnormally dangerous activities. This release does not extend to claims for gross negligence, intentional or reckless misconduct, or any other liabilities that Peruvian Law does not permit to be released by agreement. I also agree NOT TO SUE or make a claim against the Released Parties for death, injuries, loss, or harm that occur on the Trip.

6.4 INDEMNIFICATION HOLD HARMLESS AND DEFENSE I promise to INDEMNIFY, WARRANT, HOLD HARMLESS AND DEFEND the Released Parties (defined in Section 3) against any and all LIABILITIES, CAUSES OF ACTION, CLAIMS AND DEMANDS that arise from my acts or my failure to act (including my own negligence) during or relating to the Trip. In accordance with this promise, I will reimburse the Released Parties for any damages, reasonable settlements and defense costs, including attorney’s fees, that they incur because of any such claims made against them. I agree that in the event of my death or disability, the terms of this agreement, including the indemnification obligation in this Section, will be binding on my estate, and my personal representative, executor, administrator or guardian will be obligated to respect and enforce them.

6.5 OTHER FORMS & TERMS – I have carefully read Andean Great Treks Reservation Information, Health Form, “Activity Level and RISKS & HAZARDS,” and, if partcipating on a Andean Great Treks trips, I have also carefully read the “About Andean Great Treks trips” document, and have familiarized myself with all of the information provided to me about the Trip and its rating. I agree to all of the conditions in the Reservation Information- including the sections about my responsibilities and about Andean Great Treks legal limitations. I acknowledge that Andean Great Treks has no control over and assumes no responsibility for the actions of any independent contractors providing any services for the Trip.

6.6 SEVERABILITY – I agree that the purpose of this agreement is that it shall be an enforceable release of liability and indemnity as broad and inclusive as is permitted by Peruvian law. I agree that if any portion or provision of this agreement is found to be invalid or unenforceable, then the remainder will continue in full force and effect. I also agree that any invalid provision will be modified or partially enforced to the maximum extent permitted by law to carry out the purpose of the agreement.

6.7 APPLICABLE LAW, FORUM & ATTORNEY’S FEES – This agreement is governed by and shall be construed in accordance with the laws of the country of Peru, without any reference to its choice of law rules. I agree that any dispute arising from this Agreement or in any way associated with the Trip shall be brought in the Superior Court of Peruvian County, Cusco, or in the Peruvian District Court for the Distric of Cusco, and I agree to the jurisdiction and venue of those courts for any such dispute. In any litigation in which the validity or enforceability of this agreement is contested, I agree that the prevailing party will pay all attorney’s fees and costs of the parties seeking to uphold the agreement.

I have fully informed myself of the contents of this agreement by reading it before signing it. No oral representations, statements or other inducements to sign this release have been made apart from what is contained in this document.

If participant is a minor, signature of parent or guardian is also required: In consideration of my minor child’s being permitted to participate in the Trip, I accept and agree to the full contents of this agreement. I understand that I am responsible for and I accept the responsibility for the supervision throughout the duration of the Trip of any minor traveling in my care. I also agree to RELEASE, HOLD HARMLESS, INDEMNIFY AND DEFEND the Released Parties (defined in Section 3) from all liabilities and claims that arise in any way from any injury, death, loss or harm that occurs to my minor child during the Trip or in any way related to the Trip. This includes any claim of the minor and any claim arising from the negligence of the Released Parties. I understand that nothing in this agreement is intended to release claims for gross negligence, intentional or reckless misconduct, or any other liabilities that Peruvian law does not permit to be excluded by agreement.

7.- OUR LIABILITY TO YOU

You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with these booking conditions, or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both. We will not be liable where any failure to perform or improper performance of the travel services is due to (i) you or another member of your party; and/or (ii) a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable; and/or (iii) unavoidable and extraordinary circumstances (as defined in clause 4); and/or (iv) (iv) if you or another member of your party is found to have put themselves at risk, been negligent, been under the influence of alcohol or any other substances or behaved in a reckless manner; and/or (v) The criminal acts of suppliers and/or their employees, sub-contractors or agents.

Our liability, except in cases involving death, injury or illness, shall be limited the cost of your travel arrangements with us. Our liability will also be limited in accordance with and/or in an identical manner to the following:

You agree that any transport company’s (or other supplier’s) own ‘Conditions of Carriage’ will apply to you on any journey by road, rail, sea or air. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of these terms and conditions form part of your contract with us as well as with the transport company. You can ask us or the travel agent booking your holiday to provide you with a copy of any of the conditions applicable to your journey.

Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions.

Adventure Travel Warning: We may operate trips in regions where standards of accommodation, transport, safety, hygiene, medical facilities and other infrastructure may, at times, be lower than those you normally expect. Your booking is accepted on the understanding that you realise the hazards involved in this kind of holiday, including injury, disease, loss or damage to property, inconvenience and discomfort. The whole philosophy of this type of travel is one that allows alternatives and a substantial degree of on-trip flexibility. The outline itineraries given for each holiday must therefore be taken as an indication of what each group should accomplish, and not as a contractual obligation on our part. Changes in itinerary may be caused by local political conditions, flight cancellations, mechanical breakdown, weather, border restrictions, sickness, or other unforeseeable circumstances. Pro-rata refunds will be given for services not utilized wherever possible.  Please note that the timings of air, sea, road or rail departures are estimates only. These timings may be affected by operational difficulties, weather conditions or failure of passengers to check in on time.

If you are joining a guided holiday locally (i.e. not starting with the group from Cusco) our responsibility does not commence until the appointed time, we shall not be responsible for any additional expenses incurred by you to meet up with the group. If the group arrival is delayed to the local joining point we will provide you with the same room and board basis as will be provided to the group. If the delay is for more than 24 hours we will provide you with the same services and itinerary that were detailed on your confirmation to enable you to continue with your holiday, although you may, at your discretion, remain at the local joining point for the arrival of the group.

Please be assured that our service providers will always do the utmost to ensure your safety and well-being when on tour. On certain tours on which our local service providers will on day 1 of the tour ask you to sign an ‘Acceptance of Risk’ form prior to accepting your participation on the tour. Where this is the case details are outlined in the Trip Notes and you may request a copy of the applicable form by contacting us.

8.- ADDITIONAL TERMS

  • If You Have a Complaint

If you have a problem during your holiday, please inform the relevant Supplier (e.g. your hotel) immediately. Should they be unable to resolve the matter, please immediately contact us, either through the office where you made your arrangements, or through www.andeangreattreks.com. If you fail to timely contact us, we will not be permitted the opportunity to investigate your complaint and attempt to rectify any error while you are away, and this may affect your rights under this Agreement.

  • Travel Documents and Destinations

It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft, damage, etc.

Prior to booking international travel, we recommend that you review any Government’s prohibitions, warnings and advisories applicable to your destinations. By offering travel to any particular destination, we do not represent that travel in such destination is safe or without risk.

  • Passport, Visa and Immigration Requirements

It is your responsibility to fullfil the passport, visa and other immigration requirements applicable to your itinerary. You should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements.

You are also required to carry a valid International Student I.D, if you are traveling on a special student/youth/ ticket. It is your responsibility to verify this with our travel experts who is assisting you.

  • Travel Insurance

Travel insurance is a vital part of your arrangements. We strongly recommend that you have taken out adequate insurance for the duration of your journey. It is essential that you have adequate and appropriate cover for your trip including any adventurous activities such as trekking at altitude. Note that the majority of our trips do not require the use of climbing ropes and are all supervised. It is important to have adequate insurance which will cover cancellation costs from the date of booking as well as medical expenses (including evacuation and repatriation). If you travel against the advice, the validity of your insurance policy may be affected. Please read your policy details carefully and take them with you on your trip. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.

  • Health: Except as disclosed in your medical questionnaire, you are taken to confirm at the time of booking that you are in good health, physically capable of undertaking all aspects of the trip, and unaware of any reason why you may be unsuited to taking part or may be likely to suffer illness or injury during the trip, taking into account its challenges and purposes. If you are unable to give for this confirmation for any reason or have any medical condition or disability which may affect your trip, you must contact us before you submit your application form so that we can assist you in considering the suitability of the trip for you.

If any information given in the application form or medical questionnaire is shown to be materially incorrect or incomplete, we reserve the right to cancel your booking or terminate your participation in the trip, depending on when we become aware of the true position. In this situation, cancellation charges will apply and we will not be responsible for any costs or expenses incurred as a result.

  • Special requests: Please advise us of any special requests prior to making your booking. Where possible, we will endeavour to meet or arrange for our suppliers to meet any such request. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you.
  • Travel Advice and Vaccinations

Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary.

  • Privacy Policy

You consent to our processing and sharing of personal information about you and other members of your party that you have provided to us in accordance with the terms of and for the purposes set forth in our privacy policy. You represent that you have read and agree to the terms of our privacy policy, which can be found at our website

9.- WARRANTIES, DISCLAIMERS AND LIMITATION OF LIABILITY

For the avoidance of doubt, references herein to “us” “we” and “our” shall also refer to our affiliates. the information, software, products, and services provided by us or our suppliers or published on our website may include inaccuracies or errors, including pricing errors. we do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to such information that appears on our website. we expressly reserve the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price. in such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.

Any ratings for suppliers are intended only as general guidelines, and we do not guarantee the accuracy of the ratings. we make no guarantees about the availability of specific products and services. we make no representations about the suitability of the information, software, products, and services provided by us or contained on our website for any purpose. the inclusion or offering of any products or services by us does not constitute our endorsement or recommendation of such product or service. all such information, software, products, and services are provided “as is” without warranty of any kind. we disclaim all warranties that our website, its servers or any email sent from us or our suppliers are free of viruses or other harmful components. we hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non infringement. warranty disclaimers may vary from state to state.

The carriers, hotels and other suppliers providing travel or other services on this website are independent contractors and not agents or employees of peru. we are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. we have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond our control, and we have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

In no event shall we be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or our services or with the delay or inability to access, display or use our website whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if we have been advised of the possibility of such damages.

The limitation of liability reflects the allocation of risk between the parties. the limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose.

10.- GENERAL

We are acting as an independent contractor and no joint venture, partnership or employment relationship exists between you and us or our Suppliers as a result of this Agreement or your use of our website.

We reserve the right at any time to modify this Agreement without prior notice to you. Please refer to our website at www.andeangreattreks.com, from time to time to review the most current version of the Agreement. Your continued access or use of our website or services signifies your acceptance of the modifications to the Agreement. You may not assign your rights or obligations under this Agreement to any third party. We may terminate this Agreement at any time for any reason, and such termination shall not affect any right to relief to which we are entitled at law or in equity.

 

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Why travel with Andean Great Treks?

LOCALLY INSPIRED, DELICIOUS FLAVOURS LOCALLY INSPIRED, DELICIOUS FLAVOURS
There is something magical about artisanal farming in the Andes. The rich soils and unique climate give products an otherwise unattainable flavor. Our chefs serve local and international food. With unparalleled views of the fabulous Andean Mountains, amid the highland forests from your table, you’ll enjoy delicious gourmet food and new spins on classic Peruvian favorites. We use only local produce and fresh ingredients.
OUR PASSIONATE TOUR GUIDES OUR PASSIONATE TOUR GUIDES
Unlock the secrets of Peru’s most iconic adventure destination. Our team is passionate about making sure your experiences are unique —some thrilling, some relaxing, all awe-inspiring. Our private guides will let you explore the Andes and rainforest at your own pace, stopping for a snack if you’re hungry, or racing to the top of a hill if you’re up to it.
YOUR SAFETY OUR PRIORITY YOUR SAFETY OUR PRIORITY
We work with certified guides, the latest high-tech equipment and satellite communication, to guarantee your safety every step on the trail. Each year we do the course of rescue and first aid with all our hiking team (guides, cooks, horsemen, drivers). The course is comprehensive and practical, including all of the essential principles and skills required to assess and manage medical problems in isolated and extreme environments.
ENVIRONMENTAL SENSITIVITY ENVIRONMENTAL SENSITIVITY
We have deep love and respect for our Mother Earth or Pachamama since we are a 100% Cusco company. We know the importance of our Andean culture, and like good children of the earth, we do everything possible to avoid contamination.
CAMPING EQUIPMENT CAMPING EQUIPMENT
It’s essential to have the best equipment when you’re walking in the mountains. Due to the constant climate changes in the region, we use tents suitable for all four seasons.
SMALL GROUPS & BIG ADVENTURES SMALL GROUPS & BIG ADVENTURES
With a maximum group size is 8 on most tours, it feels more like traveling with friends than being on an organized tour. You'll meet like-minded people where everyone is guaranteed to share a passion for travel.
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