1.- IF YOU CANCEL YOUR RESERVATION WITH US
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the lead name or your travel agent must be received at our offices or received by email at the following address [email protected]. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows (see also the exceptions below):
Notes (i) Your reservation deposit is non-refundable; (ii) as stated, certain travel arrangements are non-refundable and are subject to higher cancellation charges and could incur a cancellation charge of up to 100% of that part of the arrangements from the moment the booking is confirmed.
| Reservations Type | 50% penalty | 75% penalty | 100 % penalty |
| Individuals (from 1 to 9 passengers) | From the confirmation time until 70 days* before the service | From the confirmation time until 21 days* before the service | From the confirmation time until less than 10 days* and No Show |
| Reservations Type | 50% penalty | 75% penalty | 100 % penalty |
| Groups (from 10 to more passengers) | From the confirmation time until 70 days* before the service | From the confirmation time until 21 days* before the service | From the confirmation time until less than 10 days* and No Show |
| Reservations Type | Without penalty | 50% penalty | 100 % penalty |
| Individuals (from 1 to 9 passengers) | Until 7 days* before the service | Until 3 days* before the service | Less than 3 days* and No Show |
| Groups (from 10 to more passengers) | Until 10 days* before the service | Until 5 days* before the service | Less than 5 days* and No Show |
2.- IF YOU CHANGE YOUR BOOKING
If, after our Booking Confirmation has been issued, you wish to change your travel arrangements in any way, for example, your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the lead name to our email: [email protected]. You will be asked to pay an administration charge, and any further cost we incur in making this alteration (including those charged by third party suppliers who provide the component parts of your booking). You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing at least 10 days before departure provided that the new lead passenger accepts the transfer and these booking conditions. Both you and the new traveler are responsible for paying all the costs we incur in making the transfer. Please bear in mind that certain airlines and other transport providers treat changes as a cancellation and charge accordingly, up to 100% of the cost for that part of the arrangement. Where applicable these charges will be passed on to you.
Note: To read our terms and conditions in more detail, this is the link: https://andeangreattreks.com/terms-and-conditions/
3.- ABOUT THE TOUR ORIENTATION, BALANCE PAYMENT, TRAVEL INSURANCE
Dear client, you are informed that you must visit our office in Cusco, upon arrival or as soon as possible. This is because you should receive a short orientation of your trip, given by our staff. If you cannot attend on the first day of your arrival, coordinate with the sales team so they can visit you at your hotel at the time you have available.
Our office is located in the city of Cusco on 250 Marques Street, second floor Of. 02. We work from Monday to Saturday at the following times; from 9:00 am to 1:00 pm, and from 2:00 pm to 6:00 pm. We do not work on Sundays so our office team will contact you at your hotel in Cusco.
Payments of the balances of your tour will be made effective up to one day before starting your trip with us. This payment can be made in cash, preferably in American dollars or euros. If you plan to do it through a credit or debit card payment, this transaction has a 5% commission, which is assumed by the client.
4.- CONFIRMATION AND TRAVEL INSURANCE
When you receive the Booking Confirmation and your travel documents, please check the details carefully and inform us immediately if there is anything incorrect. The names on your travel documents must exactly match those on your passports. Unless we are responsible for the error, we will not accept liability if a railway company or other supplier refuses boarding because the names on your passport differ from those on your ticket.
Adequate and valid travel insurance is mandatory for all our travelers and it is a condition of accepting your booking that you agree to have obtained adequate and valid travel insurance.
LOCALLY INSPIRED, DELICIOUS FLAVOURS
OUR PASSIONATE TOUR GUIDES
YOUR SAFETY OUR PRIORITY
ENVIRONMENTAL SENSITIVITY
CAMPING EQUIPMENT
SMALL GROUPS & BIG ADVENTURES
